BECAUSE OF COVID-19 DELIVERY TIMES MAY BE LONGER THAN USUAL!
Please note that shipping times are calculated once the order has been fulfilled, this may take 1-4 business days.
We will email you a tracking number, usually 3-5 days after your order has been placed. Or multiple tracking numbers if your order was shipped in multiple shipments.
STANDARD SHIPPING - 11- 47 BUSINESS DAYS
USA FAST SHIPPING - 3-7 BUSINESS DAYS,
INTERNATIONAL FAST SHIPPING 10-20 days
You may pay with credit card through Shopify checkout.
Our policy lasts 7 days after product is received. If 7 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate such as underwear or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items including swimwear and underwear
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will give you further instructions on how to proceed with the exchange.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping can take 3-7 business days or 10-25 business days depending on the product. Some items are shipped from our overseas warehouse. Check the product details for more information or email us at email@example.com
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you have any problems with checkout, please email us at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping Arrival Disputes
If your shipment has not arrived, please contact us at email@example.com. We only accept shipment arrival disputes within 60 days of your order.
All jewelry is lead free, nickel free, fine fashion costume jewelry.